These terms govern your use of RysUp's HR advisory and recruitment support services. By engaging RysUp, you agree to the terms below.
RysUp provides HR advice, document templates, and related support on a monthly retainer basis, tiered by your business's headcount, as agreed at sign-up. RysUp also provides recruitment support - job ad writing, candidate screening, interview process design, and related hiring support - as a standalone, one-off service priced per role, available with or without an ongoing retainer. RysUp also provides a client portal for storing employee records and compliance data, included with certain tiers, available as an add-on, or available standalone - see the "Client portal" section below.
RysUp provides HR advisory support, not legal representation. Where a matter needs formal legal advice or representation - such as employment tribunal proceedings or complex TUPE transfers - we'll flag this clearly. Any legal advice from a solicitor sits outside your RysUp retainer or recruitment fee and is billed separately, either directly by the solicitor or by agreement with us if we coordinate that support on your behalf.
Retainer fees are billed monthly in advance by bank transfer or card, due within 7 days of invoice date. Recruitment support fees are one-off, invoiced on agreement of scope (with the balance, if any, due on completion), and are due within 14 days of invoice date. Late payment may result in the service being paused until the account is settled.
The retainer is a rolling monthly service. You may cancel at any time by notifying us before your next billing date; there is no minimum term and no exit fee. Recruitment support is a one-off engagement and is not subject to this cancellation clause; if you wish to stop a recruitment engagement partway through, we'll agree a fair fee for work already completed.
Each tier includes a defined allowance of advisory time and "complex matters" (as set out at sign-up). Work beyond that allowance, or work falling outside the scope of HR advisory (e.g. on-site attendance, tribunal representation, TUPE processes), is scoped and billed separately by agreement.
Documents, contracts, and templates we produce specifically for your business become yours to use for that business once paid for. Our own underlying templates, frameworks, and methods remain our intellectual property, and we're free to reuse and adapt them for other clients.
Where your plan includes portal access (included with Established, available as a paid add-on with Starter and Growth, or available standalone), you may use it to store employee records, org hierarchy, training and compliance data, documents, and related information for your business.
You're responsible for the accuracy of information you or your staff enter into the portal, and for controlling who at your business has access to it. The portal itself - the software, design, and underlying platform - remains our intellectual property; the data you enter into it remains yours.
We aim to keep the portal available at all times but don't guarantee uninterrupted access - occasional downtime for maintenance or updates may occur. If your subscription lapses or is cancelled, portal access will be suspended; we'll provide a reasonable window to export your data before it's deleted, as set out in our Privacy Policy.
Portal-only clients (without an advisory retainer) are subject to these terms as they apply to the portal, but are not entitled to HR advisory services unless separately agreed.
We treat all information shared with us about your business and employees as confidential, used only to deliver the service to you.
Where we process personal data about your employees or job candidates on your behalf, we act as a data processor and you remain the data controller, in line with UK GDPR. See our Privacy Policy for full detail on how we handle data.
To the fullest extent permitted by law, RysUp's total liability to you arising from or in connection with the service - whether in contract, tort (including negligence) or otherwise - is limited to the total fees paid by you to RysUp in the 12 months preceding the claim. We are not liable for indirect or consequential losses, including loss of profit, loss of business, or loss of opportunity.
Nothing in these terms limits or excludes liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot lawfully be limited or excluded under English law.
Our advice is based on the information you provide to us. We are not liable for outcomes resulting from information that is incomplete, inaccurate, or withheld.
We're not liable for delays or failures in delivering the service caused by events outside our reasonable control, such as illness, IT or telecoms outages, or other circumstances we couldn't have prevented.
We may update these terms from time to time; continued use of the service after changes take effect constitutes acceptance.
These terms are governed by the laws of England and Wales, and any disputes will be handled by the courts of England and Wales.
Questions about these terms: hello@rysup.co.uk